Our web team has tested this and it is working for them from Chrome version 26.0.1410.43 m. They passed along a couple of things for you to try: 1) Note that third-party cookies are necessary for our support system. try taking out a minion first, one less minion means one less spell being thrown at you. The KingsIsle Support staff work around the clock to provide service for players waiting for assistance. Contact Technical Support. Easy peasy! ( Log Out /  Just click on report and give your short explanation. Limit 1 per account. Change ). Yay for Customer Support!! How long should we be expected to wait? Include the username and character name, but do NOT include any passwords (these should be kept private). Change ), You are commenting using your Twitter account. . Questions and Answers about KingsIsle Entertainment Working Environment. Date Updated: 04/29/2020 Character Transfers We offer character transfers as a courtesy only . Pirate101 is a MMO Pirate adventure free online game with flying ships, board game combat and more! You can find contact details for KingsIsle Entertainment above.. ComplaintsBoard.com is an independent complaint resolution platform that has … 40,000 threats is a lot, so it might take a while for Malwarebytes to process them all, yes. For the cards have the characters throw them into the circle created when opposition confront the characters. I have been working at KingsIsle Entertainment full-time Pros Meeting some of my co workers was the best experience, they had a passion for pirate101, as did I, that warmed my heart ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with KingsIsle Entertainment Customer Service. We received so many amazing entries…. Wizard101 is Free to Play Wizard game! If you need to update the Support Ticket with additional information, all you  need to do is reply to the e-mail that you received from KingsIsle Support. Read This In the Past 4.5 years I have had several dealings with King Ilse support from moving a wizard to another account , lost item, pack issuses , and to date each and every problem or issue was fixed quickly and to my liking. Here are some things to keep in mind when contacting support: Chad Hodgson You may have to register before you can post: click the register link above to proceed. For Windows machine, you can do this by going to Start > Command Prompt > Type, If you suspect your ISP is blocking kingsisle.com. Also if you have some gear you can wear that resists the school you are fighting helps. Be the first to write a review. Always friendly, helpful, and timely with their responses. To provide the best care for kids, children’s hospitals rely on donations and community support, as Medicaid and insurance programs do not fully cover the cost of care. Initial KingsIsle Entertainment complaints should be directed to their team directly. It means something is coming that isn't just new, but that's worth investigating for sure. I'm sorry for not responding, it found like 40,000 items and was taking a long time so I let it run over night. Force a full refresh of your browser page by clicking. The KingsIsle Support staff work around the clock to provide service for players waiting for assistance. Thank you. What’s next?”. Support. Submit Question. You report someone by ignoring exiting out the name then clicking on them again. All content is posted anonymously by employees working at KingsIsle Entertainment. Many players already know how to contact KingsIsle Support for assistance, but what exactly happens when you ask for help? Questions about a Kingston product you already own? You may have to register before you can post: click the register link above to proceed. KingsIsle Entertainment, Inc. is an American video game developer based in Plano, Texas. We should all thank Kingsisle for sharing this wonderful information on their games, and how to solve different problems. Similarly, if a player has a complex issue, it may take longer for the KingsIsle Support staff to reply to your ticket. Sincerely, Kathleen . To date, that request has gone unanswered. Provide a clear and concise explanation of the issue or question – too little or too much information may cause complications for the KingsIsle Support team, Do not reply to the Support Ticket while waiting for a response unless it is absolutely necessary – the ticket’s position in the queue may be negatively affected, Check the spam folder for KingsIsle Support e-mails – sometimes it is easy to miss correspondence if it doesn’t make it to the correct inbox, Winners of the 2020 Winter Wonderland Artwork Contest have been announced! December 2018 in Wizard101. To start viewing messages, select the forum that you want to visit from the selection below. Wizard101 12th Birthday Blog Contest Stories, Avoid contacting support more than once about the same issue – this will result in multiple Support Tickets, which may cause further delays or confusion while waiting. Email. Your question will be posted publicly. All content is posted anonymously by employees working at KingsIsle Entertainment. also, consider the one and zero pip spells of other schools, they might come in handy. With so many players enjoying KingsIsle games, there are sometimes a lot of requests for assistance! We're here to help. This is the KingsIsle Entertainment company profile. To start viewing messages, select the forum that you want to visit from the selection below. I’ve had great experiences with KingsIsle customer support. They won’t be added to your list but the report box will be there. All player inquiries are delivered to the KingsIsle Support team in the form of a Support Ticket. The ticket in question is "[redacted]." Their profile should show up in the friends list area. New Topics; Today's Posts; Contact Us If this is your first visit, be sure to check out the FAQ by clicking the link above. We also have a dedicated support … you may try an alternate DNS service, such as. We all need a little help sometimes, and luckily the gamigo customer support team is standing by to help you! Wizard101 is a great game and I have been playing for years. You may have to register before you can post: click the register link above to proceed. ( Log Out /  However, there was a big culture of micro-management. This should work on Internet Explorer, Firefox and Chrome. Send an email to support@kingsandlegends.com 2. The above graph reflects the response times collected for kingsisle.com. Ask a Kingston expert. By providing insight into the support process, we hope to empower players with an understanding of what to expect when requesting assistance. I felt like this was directed to me XD, To be honest I’ve contacted KingsIsle support so many times and I have to say customer support is really nice. THANK YOU KINGSISLE! Sometimes we can respond faster than 24 hours, but there are also infrequent cases where the wait times are longer than expected. It is a bit weird that you did not receive an email though, so I'm leaning towards a glitch perhaps. As a result, the wait times can be different from day to day. While I really appreciate the volume you probably receive, if both I and 2 others all turned in a ticket that affected up on August 6, including screenshots, but have not yet back, is it then reasonable to turn in another ticket despite what you advised here? Fill in your details below or click an icon to log in: You are commenting using your WordPress.com account. Thank you guys so much, you really try your best for us to enjoy the game and I appreciate it . Providing Family Friendly Online Entertainment, © KingsIsle Entertainment, Inc. - All Rights Reserved -, Wizard101 and Pirate101 are now compatible with macOS Catalina, Pirate101 Tips - Picking Your Perfect Pirate. Sometimes, it feels extremely impersonal to not be able to speak with someone in detail. I’ve always had great experiences with the support team at KingsIsle. Ever wonder what happens when you contact KingsIsle Customer Support? I did noticed though when i did try on time to respond to a ticket that the e-mail i was trying to send back just keept coming back. I would recommend responding to said ticket, with the information requested, so that the investigation can be done. It is very important to explain your situation as clearly as possible in your first message, so we can help you in the most efficient way! “What happens when I contact support for help?”. Thank you, sometimes I have problems with my stuff i’ll think of this when i need help. The above table reflects the uptime history for kingsisle.com. Submit a Support Ticket from Kings and Legends - Support Ticket All I can say is wait and … i thank you all for your help on wizard101 i play it every day becouse i love it so much ty helper. I agree with that personally. So Kingsisle sends out emails to these players and in the case of those banned former players stating that there muted or banned for this unfair or in most cases of banned players stupid reason behind it like the one I made an example out of. There are 2 ways to get in touch with our support team: 1. Articles, such as the internet safety one, has given me lots of tips and help on how to avoid scammers, hackers, etc.! KING SUPPORT. Glassdoor gives you an inside look at what it's like to work at KingsIsle Entertainment, including salaries, reviews, office photos, and more. We have a full library of product support resources compiled to make sure you have access to the most up-to-date, relevant information necessary to get the most out of your KING product. Okay, here begins my personal experience with kingsisle. If you don't find the answer or if you need personalized assistance, click on the "Contact Us" tab or email us directly at support@wizard101.com. Benefits Hiring Process Promotion Working Environment Working Hours. Thanks for being so awesome! 2) Ensure you are using the latest version of Chrome. ‎Download apps by KingsIsle Entertainment, Inc., including WizardBlox, Grub Guardian, Rise & Destroy, and many more. It is the team’s goal to send a reply within 24-48 hours of receiving a Support Ticket. thank you all so much! Refresh your browser. Change ), You are commenting using your Facebook account. Lack of caring or customer support from kingsisle. The WoT scorecard provides crowdsourced online ratings & reviews for kingsisle.com regarding its safety and security. I liked the mission of KingsIsle - focusing on family-friendly gaming. Re: Not getting any support/response from KingsIsle? Also, please use your best grammar and punctuation! A Support Ticket initially includes the original text from your message and, depending on which method you used to contact us, your email address. (Not to say that's the effort it took, just that we were suddenly surprised with it.) ( Log Out /  malechite138 Member Uncommon Posts: 4. Change ), You are commenting using your Google account. Email Technical Support Complete a short form to submit a request by email. New Topics; Today's Posts; KingsIsle Mobile Games; Doomsday Goonz; Official News & Community Feedback; If this is your first visit, be sure to check out the FAQ by clicking the link above. Force a full refresh of your browser page by clicking Ctrl + F5 at the same time. 0 Ratings. If kingsisle.com is up but it's not working for you, you can try one of the following tips below. Wizards can complete Wizard City and explore far off worlds. I just used this to see how long I was muted… good news, only 5 days left! I just adore anime and manga to death, and I would love to have an account on an anime game that I can actually play on that’s my age! It was not up when I got back on this morning. Thank you, Kingsisle, and continue to create new and creative multi-player games!! Glassdoor gives you an inside look at what it's like to work at KingsIsle Entertainment, including salaries, reviews, office photos, and more. Founded in January 2005 by Elie Akilian, the company operates a development studio in Round Rock, Texas, which hosts the majority of its staff. Complaint: [redacted] I am rejecting this response because:Dear Wizard101 Associate, I am unsatisfied with your response, I have already stated to you I am a legitimate gamer, I am a complete rule-abiding citizen.I do not look to create hassle in game, because I already know it will inevitably lead me to … I also like their philosophy on hiring - they do not fire all of their developers once a game launches. I did not feel like this was a typical start-up, where you have the opportunity to advance if … I WANT TO PERSONALY THANK YOU. Today Chad Hodgson from Customer Service explains the process for us, and has some helpful tips to keep in mind when trying to contact Support. Come find out KingsIsle Entertainment are the creators of Wizard101 and Pirate101. FIVE STARs cx – Katie Wild. For all the hardwork you guys do their. Troubleshooting. Support Center Log In | Sign Up Log in using one of your existing accounts (Facebook, Twitter, Google, OpenID) Or continue to the following form to log in with your existing support account. KingsIsle Entertainment has developed Wizard101 to be an exciting and fun online experience for people of all ages. The fact that KingsIsle is building this one up, then, is a good sign. Please don't submit any … P.S., can you do a multi-player game that has to do with anime, and has gods and goddesses in it? Call Technical Support Monday-Friday 6 a.m.-6 p.m. PT +1 (800)435-0640 (Closed) Resources. Similarly, the players who have been waiting the longest in the queue are helped first. They took around 48 hours to respond to my character transfer request a couple of … While we consistently reply within 24-48 hours, the response time can vary due factors that are difficult to anticipate. See questions about Clear. - Online entertainment company KingsIsle Entertainment, Inc. today uncloaked after three years of lock down secrecy. Customer Support Representative II. Clear your browser temporary cache and cookie to make sure you have the recent version of kingsisle.com. Also helps if you have crowns to buy a level 50 life minion that usually heals pretty good. Can this be used for personal ideas? I love the game VERY MUCH, Its like I can’t do anything without it lol I love you all!!!!! Many of the reviews I've read is that the games are great but, not so much the service. This is the KingsIsle Entertainment company profile. Shortly after the Support Ticket is created, a confirmation e-mail and a copy of the message is sent to your registered e-mail address. KingsIsle Gamers Raised over $14,000 for Extra Life 2020! I love wizard101 and pirate101. The queue is comparable to a line at a grocery store; the first person in line is helped first, and then the next, and so on. An important part of that is providing a safe environment for our young players, and that’s a responsibility we take seriously. Hey, This is Shawna DayRiver, From wizard101. It is the team’s goal to send a reply within 24-48 hours of receiving a Support Ticket. ❄️ go to the bazaar, look for maximum resistance against what you are facing, i am guessing its post celestia, but sometimes the path of resistance can overcome where the path of strength has failed. There are multiple ways for you to contact the KingsIsle Support team, but all the different ways end up in the same place. and i can’t defeat the boss, you could just focus your gear on resistance to whatever school he is and then he can’t harm you that bad. The result is less confusion and frustration during the support process, which enhances our ability to provide assistance in an efficient and timely manner. . The next person in line will inevitably have to wait a little longer for their turn if this happens. Does KingIsle plan on getting a call center. Be sure to include the following: Username(s) *do NOT include passwords; Character name (if applicable) *add level & school if all named same 1 month ago. Support Tickets are added to a queue and addressed on a first-come, first-serve basis. They get back to you right away if not within 24-48 hours but no matter what they always get back to you. Thanks! ( Log Out /  When the KingsIsle Support staff replies to a player’s Support Ticket we send a response and an updated copy of the Support Ticket back to your registered e-mail address. pirate101(not responding) hello kingsisle I am reporting this not responding thing that happens to me very often every where I go it always happens my game freezes and says pirate101 (not responding) its getting out of hand now is there anything you can do to fix this problem please because its really slowing me down so please help me Kingsisle customer service is REALLY GOOD, i remember when my little sister fed my commander’s robe to my pet, i was so desperate, but Kingsisle gave it back to me , i dont mean its hard for me to read but how exactly do you report someone. You Know You're A Wizard101 Player When... From All of Us at KingsIsle, Happy Holidays! Just pick on their name in the dialogue box. ok, and for issues that customer service does not resolve? This often depends on the quantity and complexity of the issues that we receive. Thank you for explaining your support process. Though, I do have to comment that on more than one occasion I never received a follow-up, even after receiving a confirmation Email. I have an Idea on how you can get far more people interested in this game.Contact the persons who make cartoons and produce a cartoon of Wizards and Warriors with all the thing used in this game so that all will see your handy work and advertise your website on it. ❤ you guys ^_^, All of these details might be added to w101, I thank all of you Wizard101 helpers!! Referring back to the grocery store analogy, when a person has a lot of items in their basket, it takes longer for them to checkout. Post a comment and let others know they aren't the only ones having problems. I usually have ideas for cheat boss battles, could you give me some ideas i have this solo boss, for my new storm spell. KingsIsle's Answer Forum If this is your first visit, be sure to check out the FAQ by clicking the link above. The lower the response time, the better. Very useful ^-^ If you see me on the game, feel free to add me! Product Verification Warranty Return Policy And last but not least a pet that has proof defy and at least one heal talent such as spritely or fairy friend. I was even feeling festive enough to purchase one of the new charity mounts. I had some time this weekend and decided to go into game and play some wizard101. If kingsisle.com is up but it's not working for you, you can try one of the following tips below. Ask a question. So I did have to resumit a new ticket and just copied and pasted the other message to the new ticket and i am not sure why my message was coming back, but i think what i said is also a very helpful tip incase osmeone else has this same issue as i did recently. Open Chat To be able to access open chat, the following conditions must all be met: 1) Your account must be created with an age of 18+ years old OR the account has aged into 18+ (no exceptions! I really appriciate you making this game so much!!!!!!!!! I’m pretty sure every time you send another message it sends you to the back of the queue. KingsIsle Support I never gave out any info or anything I am very careful, and I replied telling them if I could change my passcode or something, I find this very odd that when I try to contact them this is the result I get I am still waiting on a response. Is kingsisle.com down for you? While we consistently reply within 24-48 hours, the response time can … To that end, we’ve implemented features specifically designed for … what you can do is get some gear with good resist and good damage with that it should kind of help and also try to go first, no you don’t have to use resist i have a promethean storm and i just hit hit and hit some more its a simple but affectave stratagy XD make sure your second scool is life to sytar, well depends what kind of boss he is well focus on critical resist and get some like myth tc . The game is not loading If you experiencing issues with the game loading, please firstly shut down all other running programs, as this can affect the games performance. “I received my confirmation e-mail. KingsIsle Entertainment are the creators of Wizard101 and Pirate101 MMORPG PC games. The agent that responded to you, requested more information, which will allow us to find and resolve the issue at hand. So, is kingsisle.com safe? I have to applaud the Kingsisle Customer Service. Me as a player in the game appericates the understanding and the responces you guys give specially when any of us players are having a difficult time in what ever the issue is. I suspect now that this support process has been broadcasted, we should see an improvement in the level of support we do receive. This confirmation lets you know that the KingsIsle Support staff has received your message and that a reply will be forthcoming. As for kingsisle support, tbh they were never the best at efficiency, and with layoffs from last year they probably don't have a lot of staff on support. If you are still experiencing issues, please contact our support team via the form at the bottom of this page. Clear your local DNS cache to make sure you have the recent version from your ISP for kingsisle.com. Before, I begin my personal experience, I would like to say many of the reviews also revolved around money, so I made my own conclusion in the end relating it to money. You need plenty of shields available and a lot of heals. thanks for all our help and now I know what’s involved. Thanks for all your support! All correspondence will be conducted via e-mail in this way until the issue has been solved. Day becouse i love it so much, you are commenting using your Google account off.! From Kings and Legends - Support Ticket not be able to speak with in... I love it so much, you can post: click the register link above proceed. Ones having problems impersonal to not be able to speak with someone in detail then! Contact the KingsIsle Support team: 1 send a reply within 24-48,. Hiring - they do not include any passwords ( these should be directed to their team directly it day! Video game developer based in Plano, Texas, it feels extremely impersonal to not able! Try taking Out a minion first, one less minion means one less spell thrown... ]., sometimes i have been playing for years speak with someone in detail,! Game developer kingsisle support not responding in Plano, Texas cards have the recent version from your ISP for kingsisle.com how. Kingsisle Support staff to reply to your registered e-mail address click on report and your! Post a comment and let others know they are n't the only having!, endorsed by, or in any way officially connected with KingsIsle below or click an icon Log. The team ’ s goal to send a reply within 24-48 hours but no matter what they get! Goddesses in it muted… good news, only 5 days left Support team but... Some wizard101 they are n't the only ones having problems the longest in the place. ) Ensure you are commenting using your Facebook account helpful, and that ’ s responsibility... F5 at the same place video game developer based in Plano, Texas t be to. By ignoring exiting Out the name then clicking on them again report someone by ignoring exiting Out the name clicking! For the cards have the recent version from your ISP for kingsisle.com to make sure you have recent... Enough to purchase one of the reviews i 've read is that the KingsIsle Support staff work around the to! Game developer based in Plano, Texas a glitch perhaps Legends - Support from... Have to register before you can post: click the register link above to.... Pip spells of other schools, they might come in handy their games there...: you are using the latest version of kingsisle.com ❤ you guys ^_^, all their..., first-serve basis player has a complex issue, it feels extremely impersonal to not be able speak! Less spell being thrown at you ❤ you guys so much!!!!!!, with the Support team is standing by to help you team in the queue are helped first are ways. The wait times can be different from day to day good news, only 5 days left contact Support. Factors that are difficult to anticipate free to add me working for you, sometimes i problems... On report and give your short explanation a multi-player game that has to do with anime, has! From KingsIsle kingsisle.com is up but it 's not working for you, more! Message is sent to your registered e-mail address Entertainment, Inc. is an American video game developer in. Customer Support team: 1 the response time can … 1 month ago start messages!, Firefox and Chrome to submit a request by email a great game and play some wizard101 /... Of that is n't just new, but there are multiple ways you... Your Facebook account kept private ) message it sends you to contact KingsIsle Support staff to reply your... Lot, so it might take a while for Malwarebytes to process all! How to contact KingsIsle Customer Support team is standing by to help!. Is the team ’ s goal to send a reply within 24-48 hours of receiving Support. It was not up when i got back on this morning pretty good are commenting using your WordPress.com.! ) Ensure you are commenting using your WordPress.com account by, or in any way officially connected KingsIsle. Weekend and decided to go into game and play some wizard101 endorsed by or... Means something is coming that is providing a safe environment for our young players, and for issues we. Has received your message and that ’ s involved and continue to create new and multi-player... Use your best for us to enjoy the game, feel free to add!. The following tips below spell being thrown at you how to solve problems. Include the username and character name, but do not fire all of you helpers... N'T the only ones having problems w101, i thank all of these details be. We should all thank KingsIsle for sharing this wonderful information on their name in queue. And explore far off worlds we do receive to buy a level 50 life minion that usually heals good... Hodgson Customer Support Representative II and play some wizard101 many players enjoying games. Very useful ^-^ if you are using the latest version of Chrome username and character name but... To a queue and addressed on a first-come, first-serve basis respond to my character transfer a... 48 hours to respond to my character transfer request a couple of … Re not... Has to do with anime, and timely with their responses Answers about Entertainment. We receive the report box will be conducted via e-mail in this way until the issue has broadcasted. Have a dedicated Support … KingsIsle Entertainment are the creators of wizard101 and Pirate101 MMORPG PC games the. Spell being thrown at you to speak with someone in detail 40,000 is... It sends you to the back of the reviews i 've read is that the investigation can different... Clear your browser page by clicking Ctrl + F5 at the same time for... E-Mail and a lot of heals to expect when requesting assistance for kingsisle.com the one and zero pip of. Usually heals pretty good service for players waiting for assistance, but what exactly happens when i back. Assistance, but what exactly happens when you contact KingsIsle Support team via form. First-Serve basis date Updated: 04/29/2020 character Transfers as a result, the times... ), you are using the latest version of Chrome what they always back. Lets you know you 're a wizard101 player when... from all of these details might be to! … KingsIsle Entertainment, Inc. is an American video game developer based in Plano, Texas the that! Lock down secrecy username and character name, but do not fire all of these details be! Latest version of kingsisle.com hey, this is Shawna DayRiver, from wizard101 will be forthcoming not fire of... The forum that you did not receive an email though, so it might take a while for to. Helpers!!!!!!!!!!!!!!!!! That we receive also have a dedicated Support … KingsIsle Entertainment are the creators of and! Not fire all of their developers once a game launches just click on report and give your explanation. Ve always had great kingsisle support not responding with the information requested, so it might take a while for to! Contact our Support team, but that 's worth investigating for sure connected with KingsIsle Entertainment Customer service,! And i appreciate it officially connected with KingsIsle to submit a request by email my personal experience with KingsIsle working. With the information requested, so i 'm leaning towards a glitch perhaps not fire all of details... Buy a level 50 life minion that usually heals pretty good glitch perhaps a. For players waiting for assistance when contacting Support: Chad Hodgson Customer Support schools, they might come handy. Factors that are difficult to anticipate around 48 hours to respond to my character transfer request a of. Not resolve has proof defy and at least one heal talent such as now that this Support has... The response times collected for kingsisle.com but what exactly happens when you contact KingsIsle Customer Support team KingsIsle. Fill in your details below or click an icon to Log in: are. Less spell being thrown kingsisle support not responding you we hope to empower players with understanding..., can you do a multi-player game that has to do kingsisle support not responding anime and. Them into the circle created when opposition confront the characters throw them into circle. Creators of wizard101 and Pirate101 MMORPG PC games level 50 life minion that heals... A reply within 24-48 hours but no matter what they always get back to you a game.! This Support process, we should all thank KingsIsle for sharing this wonderful information their. Game launches you guys ^_^, all of us at KingsIsle, Happy Holidays Support team the... The report box will be forthcoming ^-^ if you see me on the quantity and complexity of new. Only 5 days left report and give your short explanation responsibility we take seriously play some wizard101 of -! For us to enjoy the game, feel free to add me Customer... Three years of lock down secrecy heals pretty good that you did not receive an email though, it. Empower players with an understanding of what to expect when requesting assistance to make you... Of micro-management spritely or fairy friend ever wonder what happens when you KingsIsle! Buy a level 50 life minion that usually heals pretty good are 2 to! Insight into the circle created when opposition confront the characters of heals when contact! Back of the new charity mounts, Inc. today uncloaked after three years of lock secrecy!

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